Frequently Asked Questions (FAQs)
1. What is your shipping policy?
Answer: We offer free fast shipping on all orders over $199. This includes bulky shipments. Most orders are processed and shipped within 3-7 business days. You will receive a tracking number once your order has shipped.
2. Do you offer international shipping?
Answer: Currently, we only ship within the United States. We do not offer international shipping at this time.
3. What is your return and refund policy?
Answer: We accept returns within 30 days of delivery. The items must be in their original condition and packaging. Customers are responsible for return shipping costs. Refunds will be processed once the returned items are received and inspected.
4. How can I track my order?
Answer: Once your order has been shipped, you will receive an email with the tracking information. You can use this tracking number on the carrier’s website to monitor the status of your delivery.
5. What if my order arrives damaged?
Answer: If your order arrives damaged, please contact us within 48 hours of receiving the shipment. Provide photos of the damaged items and packaging. We will work with you to arrange a replacement or a refund.
6. Do you offer assembly services for your products?
Answer: Some of our products may require assembly. We do not offer assembly services, but detailed instructions are provided with the products. If you need further assistance, our customer support team is available to help.
7. What payment methods do you accept?
Answer: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal.
8. Is my personal information secure on your site?
Answer: Yes, your personal information is secure. Our checkout process is encrypted with SSL to protect your data. We do not store or share your payment information.
9. Can I cancel or modify my order after it has been placed?
Answer: Orders can be canceled or modified within 24 hours of placement. After this period, we cannot guarantee changes as the order may already be processed. Please contact our customer support team immediately if you need to make changes.
10. Do you offer price matching?
Answer: Yes, we offer a price match guarantee. If you find a lower price on an identical item from a reputable retailer, we will match that price. Please provide proof of the lower price when requesting a price match.
11. How do I contact customer support?
Answer: You can contact our customer support team 24/7 via chat, email at support@patiolivingdirect.com, or phone at 1-866-718-6680. Our team is ready to assist you with any inquiries or issues.