Gasmaster Hero Twin Hood BBQ Kitchen | Premium Outdoor Cooking Package

Shipping & Delivery for Patio Living Direct

Lead Times

Our processing times vary depending on the product. For accurate processing times, refer to the availability status on the product page.

We strive to provide accurate lead times on our website. However, the lead times and estimates stated on our website are not guaranteed due to product popularity and stock.

Shipping Times

All orders take 3-7 business days to deliver after they leave our warehouse.

While we aim to provide accurate delivery estimates, we do not have control over the shipment once it leaves the warehouse. Shipping times can vary based on your delivery address, your availability to receive the shipment, and carrier network congestion.

If a customer decides to cancel an order due to a shipment not arriving within the estimated timeframe, the customer is responsible for all associated shipping charges, fees, warehouse storage costs, and any other fees related to the order. Any customer who files a chargeback for delays in shipping will be held legally responsible. No exceptions apply.

Shipping Outside the USA

We do not ship outside the USA, with some exceptions. If our website permits you to check out and enter your shipping address, you will receive your order.

Freight Shipping

If your item is too big or too heavy to fit in a normal postal carrier vehicle, it will be shipped via a freight carrier. Here are some important things to know about freight shipping:

• Presence Required: You must be physically present to accept delivery.
• Delivery Appointment: The freight carrier will either call to schedule a delivery appointment or notify you before delivery. It is your responsibility to answer communications from the carrier.
• Curbside Delivery: Freight shipments are dropped off at your curb. The driver is NOT expected to deliver your items to your front door, garage, backyard, etc. Additional fees may apply if you instruct the driver to move items inside or to the backyard.
• Assistance Needed: It's advisable to have others present to help you move the shipment.
• Redelivery Charges: Extra charges may apply if redelivery needs to be arranged because nobody was at the delivery location or a shipment was refused. You must sign for the shipment upon acceptance.
• Potential Delays: Due to the size and weight of the items, delays are possible and not in our control. We do not guarantee delivery times.

We strongly advise you not to schedule contractors until your order is fully delivered and all items inspected. We are not responsible for any costs associated with delays in a shipment.

Shipping Options

• Free Shipping: Applies to all products over $199. Orders under $199 incur a $19.95 shipping charge.
• Curbside Delivery: Our base "Curb-side" Pickup shipping is always free. This option usually takes between 5-15 days to arrive at your doorstep after you have submitted your order.
• Threshold Shipping: The item is brought onto your porch or into a sheltered/garage area.
• Threshold Shipping + Assembly: The item is brought onto your porch or into a sheltered/garage area. Next, please contact us to arrange a technician for assembly of your furniture. Discarding of packaging is not included.
• White Glove Delivery: The item is brought into your room of choice, any minor assembly is completed, and all boxes and packaging are removed from your house.

Changing Address

If the order has processed or shipped and you'd like to change your address, we will do our best to accommodate this change. Please expect delays for all address changes. Any additional charges from our freight companies due to this change will be the responsibility of the customer. No exceptions apply.

Inspecting Your Delivery & Damaged Items

It is your responsibility to inspect products that are delivered to you to determine if your items were damaged during transit. You MUST notify us via email of damage or defects within 2 business days of accepting delivery. There are NO EXCEPTIONS.

• Within 2 Business Days: Email us at support@patiolivingdirect.com to report the damage. For product defects unrelated to shipping damage, file a warranty claim with the manufacturer. We will offer parts, a discount to keep the item as is, or allow a return/replacement. Your items cannot be used in any way to be eligible for replacement parts, a discount, or a return/full replacement.
• After 2 Business Days: We will not offer any refunds, replacement parts, discounts, or exchanges under any circumstances. After 5 business days, we are outside of our time window to file claims with the freight carrier or manufacturer. At that time, we can only sell you replacement parts for repair.

Stolen Packages for Postal Deliveries (FedEx, UPS)

We understand the frustration of dealing with stolen packages. However, once a shipment is marked as "delivered" by the postal carrier, we cannot be held responsible for any lost or stolen items. If your package is marked as delivered but you have not received it, we recommend taking the following steps:

• Check with Neighbors: Sometimes packages are delivered to a neighboring address by mistake.
• Look for a Delivery Notice: The carrier may have left a notice with instructions on where to retrieve your package.
• Contact the Carrier: File a claim directly with FedEx or UPS to report the missing package.

Patio Living Direct is owned and operated by DM Commerce LLC. By using our site, you agree to these terms of use, conditions and policies; if you do not agree, do not use the site.

For any questions or concerns, please contact us at support@patiolivingdirect.com